12 criteria for choosing a restaurant POS and ticketing system
The honest answer to "which is the best ticket software?" is that it depends on your business. This guide names no brands; it explains which type of business should weight which criterion — and tells you, for each one, exactly what to test during the demo.
Most businesses start choosing ticket software with the wrong question: "which is cheapest?" or "which one does the place next door use?". The right question is: where does your operation actually break? Put the 12 criteria below into your own priority order, and run the same list against every product you demo.
The operational foundation
- 1Sales speed — enter a busy order against a stopwatch. How many taps through the menu, and how fast does the screen respond?
- 2Offline operation — switch the WiFi off during the demo. Do sales carry on, and do the records merge once the internet returns?
- 3Hardware freedom — does it work with the tablets and printers you already own, or does it force brand-locked hardware on you?
- 4Kitchen routing — does the pizza go to the oven and the salad to prep automatically; does adding a printer mean fiddling with IP settings?
Money and the bill
- 1Bill splitting — even split, item-based split and free amounts; are all three there, and in how many taps?
- 2Void and comp discipline — who can void, can you set limits, and is every action logged against someone's PIN?
- 3End of day — is the cash variance calculated automatically, and does the closing report reach your accountant in one tap?
- 4Transparent pricing — are the monthly fee, setup cost and per-device cost published on the website, or is it "call us and we'll talk"?
Growth and compliance
- 1Platform integrations — do Yemeksepeti, Getir and Trendyol orders land in the dashboard, or are you left standing guard over a row of tablets?
- 2Multi-site support — when the second site opens, how do menu and price sync work; are site-specific prices possible?
- 3Regulatory compliance — is it ready for e-Adisyon and the e-document processes; who is responsible for keeping it up to date?
- 4Support — problems surface at 9pm on a Friday. Is there someone answering in Turkish at that hour, and what response time do they commit to?
Weighting by business type
- Café & patisserie: sales speed and bill splitting come first; the morning rush is a race measured in seconds.
- Table-service restaurant: kitchen routing, void-and-comp discipline and e-Adisyon compliance are critical.
- Fast food & delivery-led: platform integrations jump to the top of the list.
- A business turning into a chain: multi-site sync and central reporting push everything else into second place.
Dasvio was built to pass this list comfortably: offline sales, QR device pairing, three-way bill splitting, a platform order inbox, transparent pricing in lira and a multi-site architecture that scales from 1 to 1,300 branches — all in one package. Take the list with you, and run the same tests on us in the demo.
