Frequently asked questions
From pricing to platform integrations, setup to multi-branch management — the most asked questions in one place. For the full story, each section links to its own page.
Pricing
View pageWhat determines restaurant POS pricing?
Branch count and module scope. At Dasvio, Starter is $49/mo for a single location, Pro is $129/mo for 2-10 branches, and Enterprise pricing for 10+ branch chains is tailored to the operation. QR menu and POS are included in every plan.
Is there a discount for annual billing?
Yes — annual billing gives you 2 months free, so you pay for 10 months and use 12.
Are there setup or hardware fees?
No hidden setup fees. Dasvio works with your existing tablets and printers; no proprietary hardware is required. Onboarding and menu migration are done together with the support team.
Can I cancel any time?
Yes, there is no commitment. Monthly plans can be cancelled at the end of the period, and your data is exported on request.
Is the demo free?
Yes. The 30-minute live demo is free and no card is required — the team walks through a sample setup with your menu and answers questions.
QR Menu
View pageHow do I create a QR menu?
Add your categories and items from the dashboard, or import your existing POS menu step by step; table QR codes are generated automatically — print them and put them on the tables. Updates reach the menu instantly, no reprinting.
Do guests need to install an app?
No. Scanning the QR opens the menu straight in the phone's browser — no app, no account, no sign-up.
How many languages can the menu be translated into?
14, with AI translation. The menu opens in the guest's phone language automatically, and the guest can switch languages by hand. Translations stay in sync as you edit the menu.
Can guests order from the table?
Yes. Every table has its own QR; the guest builds a cart and sends the order, and it lands in the POS and the kitchen in real time — no server needs to step in.
How much does the QR menu cost?
The QR menu is included in every Dasvio plan; plans start at $49/mo for a single location. There is no separate QR menu subscription and no per-table fee.
Does it work with my current POS?
With Dasvio POS it runs in the same panel: the menu has one source and an order placed at the table lands straight on the check. On a different POS you can import your menu and run the QR menu on its own — we will look at what an integration would need with you.
Who generates the table QR codes?
The panel does. Each table gets its own code matched to its number, downloadable print-ready, and we prepare them for you during setup. Add a table later and you pull its code from the panel — existing codes never change.
What happens to the menu if the internet drops?
The menu opens in the guest's browser, so it needs their connection rather than the venue's — mobile data works. Ordering from the table does need to be online: the menu keeps rendering, and the order sends once the connection is back.
Is the QR menu GDPR/KVKK compliant?
Yes. Viewing the menu requires no sign-up, phone number or personal data at all. When a guest orders from the table, the data processed is the order itself; the privacy notice and retention periods are managed from the panel.
Restaurant POS System
View pageWhat is a restaurant POS system?
The software that runs tables, orders and bills digitally. Dasvio POS covers opening a table, taking the order, printing to the kitchen, splitting the bill and closing the day in one dashboard — everything the paper pad did, without losing a line and fully reportable.
Which hardware does Dasvio POS work with?
Every major hardware brand. It runs on Android tablets and terminals. The payment terminal joins the business through an expiring QR; receipt and kitchen printers are added by scanning the network or pairing from the panel — network printer, USB, or the device's own printer. There is no proprietary hardware requirement — start with the devices you already own.
Does it keep selling if the internet drops?
Payment does. The payment terminal is built to run offline: the menu is cached on the device, the check opens on an offline number series, and when the link returns the records replay to head office in order. The cashier tablet works against the cloud; on the printing side the queue and the routing rules live on the device, so kitchen and receipt printing carry on through an outage.
How much does a restaurant POS cost?
Dasvio plans start at $49/mo for single-location businesses; Pro is $129/mo for 2-10 branches. Every plan is listed transparently on the pricing page — there are no hidden setup fees.
How long does setup take?
Adding a terminal takes as long as scanning a QR; with menu migration and staff training included, the average business goes live in 14 days, with the support team alongside throughout.
How many branches can I run on it?
The same dashboard runs a single location and 1,000+ branch chains. For multi-branch operations, the central master menu, per-branch pricing and consolidated reporting take over.
Multi-Branch Management
View pageHow does it work for restaurant chains?
Menus, prices and campaigns are managed centrally on one master; changes roll out to the branch groups you pick, in stages. What every branch sees, what price it charges and where it diverges from the master is tracked from one dashboard.
Can I set a different price per branch?
Yes, two ways: group branches into regional price tiers (airport, mall, high street) and let the tier set the price, or override a single product's price at a single branch without touching the master. Every override is on record.
What is central menu management?
Running every branch's menu from one source: products, variants, prices and imagery are edited once on the master menu, and branches define their local differences (price, availability) on top of it. Adding a product no longer means visiting branches one by one.
What can franchise branches change?
That is what branch policies decide: which branch may override prices, its discount ceiling and comp authority are defined centrally. What a franchisee is free to change — and what they cannot touch — stays in your control.
How long does opening a new branch take?
An existing branch's whole structure — menu, printer routing, permissions — clones to the new one in seconds. The new location runs in sync with the rest of the chain the same day.
Platform Integrations
View pageHow does the Yemeksepeti integration work?
Yemeksepeti orders land straight in the Dasvio dashboard and on the kitchen printer — no separate tablet to watch. Menu, price and stock changes sync from the dashboard back to Yemeksepeti, and you open or close the restaurant with one toggle.
Is there a Getir integration?
Yes. Getir orders flow into the same order list as every other channel, route to the kitchen automatically and report by channel at the end of the day. You can update prep times from the dashboard during a rush.
How are Trendyol orders and claims handled?
Orders collect in one dashboard; you approve or reject Trendyol claims (refund/dispute requests) from the inbox inside Dasvio, and reply to platform reviews from the same place.
Is Migros Yemek supported?
Yes. You map your catalogue once; products, prices and availability stay in sync across every connected platform, Migros Yemek included.
Can I run different prices per platform?
The platforms are not alike in this, and the panel knows it: separate prices can be written for Getir Yemek, Trendyol Go and Migros Yemek. On Yemeksepeti the price is managed in that platform's own panel; what Dasvio controls there is item availability and the restaurant's open state.
Do integrations cost extra?
The Starter plan includes one platform integration; Pro and above include them all. There is no per-order integration fee.
Fine dining
View pageWhat should a fine-dining POS do differently?
Three things matter: course-grouped kitchen tickets, checks tracked per cover, and guest notes reaching the kitchen intact. In Dasvio every item carries a course number and the ticket prints grouped by course; cover counts are kept as a male/female/child breakdown, and an item note goes to the kitchen in one tap.
Can I track the wine list and cellar stock?
Yes. Bottles live in the product catalogue with their own stock; when one runs out, 86'ing it in one tap removes it from the server's tablet and the guest's QR menu together. Food-and-wine pairing notes are carried on the product itself.
Can guests read the menu in their own language?
The QR menu publishes in 14 languages, and AI-assisted translations come along whenever you update the menu. The distinction that matters: the translation stays on the guest's phone — the kitchen ticket and the POS keep printing in your operation's language.
Can a tasting menu and à la carte run at the same time?
Yes, both run on the same check. The difference is the course number the items carry: the kitchen ticket prints a tasting menu grouped course by course, while à la carte items stay in one group. You do not need two systems.
Cafés & bakeries
View pageWhat makes a café POS fast?
In a café, speed comes from not having to search. Dasvio's fast-sale screen carries categories as tabs and keeps modifiers like size, milk and syrup open under the product; a typical coffee order closes in three taps, and contactless payment finishes on the same screen.
Can I remove a sold-out item from every channel at once?
Yes, and it is not a separate job. Closing the item on the counter screen drops it from the QR menu and every connected ordering platform at the same time — because no channel keeps a list of its own, the two can never drift apart.
Can I hold several open orders at the same time?
Yes. Counter, table and mobile orders sit on one screen as separate tabs, and moving between them does not require closing anything. Revenue reports per channel at the end of the day.
Can the menu change by time of day?
Menu and campaign rules can bind to the clock, so the morning board becomes the brunch board at the hour you set without anyone touching it. The same rule drives happy hour and day-of-week discounts.
Fast food & QSR
View pageWhat should a fast-food POS do differently?
Three things matter in QSR: speed at the till, combo logic that never breaks, and every platform order in one place. Dasvio POS ships a fast-sale screen, unbreakable combo maths and a Getir/Trendyol/Yemeksepeti inbox in one package.
Are self-order kiosks supported?
Yes. Kiosk orders land in the same kitchen flow as the counter POS and platform orders; upsell prompts raise the average basket without leaning on the cashier.
How are platform orders handled at peak?
Every aggregator order collects in one inbox and routes to the kitchen display automatically — tablet-watching and double entry disappear. During a rush you push prep times to all platforms from one place.
Does drive-thru need a separate system?
No. Speaker-board orders enter the same POS flow and the customer display shows the order summary instantly. There is no separate drive-thru licence to buy.
Bars & pubs
View pageHow does splitting a bill work in a bar?
A bill can be split evenly and by item. Each part carries its own payment method — one guest on card, another in cash — and the remaining balance falls live on screen as you go, so the last part never fails to add up.
Do I have to switch happy hour on by hand every day?
No. Happy hour is a price rule scheduled by hour and day rather than a discount button: it starts and ends by itself at the times you set. Because no manager approval or manual entry is involved, the usual source of peak-hour mistakes disappears.
How many tabs can be open at the same time?
There is no limit on the system's side. Because a tab belongs to the venue rather than to a bartender, anyone can add to any tab, a tab moves from bar to table in one tap, and the total does not split at shift change.
How do shift close and permissions work?
A shift is opened and closed on the terminal, and the cash-versus-card split falls out of the close by itself. Actions such as applying a discount or voiding a check are bound to a role, so who holds that permission is settled before the shift starts.
Hotels & resorts
View pageCan restaurant, bar and room service run in one system?
Yes, and they still report separately. Each outlet is defined as its own revenue centre with its own menu, tax rate and printer setup, while the staff roster, product catalogue and back office stay single. The GM sees the whole property in one report.
Can each outlet be reported separately?
Yes. Restaurant, pool bar, breakfast and room service are defined as separate revenue centres, and each reports its own revenue, product mix and payment split. The product catalogue and staff roster stay single, so you never define the same item four times.
How many languages does the menu publish in?
The QR menu publishes in 14 languages, and translations come along whenever you update the menu. The translation stays on the guest's phone: the kitchen ticket and the POS keep printing in the property's working language.
How does shift close work in a 24/7 operation?
The closing shift hands over to the next outlet's opening shift — the restaurant's close connects to room service's open. The night audit completes in the same system, so there is no second end-of-day to run.
Cloud kitchens
View pageWhat should cloud kitchen software do?
Three things: collect every platform order in one inbox, run multiple virtual brands from the same kitchen, and report revenue per brand. Dasvio does all three in one dashboard — without carrying anything you'd pay a dine-in POS for.
How many virtual brands can one kitchen run?
There is no limit; cloud kitchen operators typically run several brands off the same prep line. Orders route automatically by brand and station, and tickets print with the right brand identity.
Can I see platform commissions per brand?
Yes. Each virtual brand's revenue reports separately, with per-platform commission and margin — you see which brand makes money on which platform without waiting for the day's end.
Is setup different without a dining room?
Simpler: there is no floor plan or table flow, so setup is menu mapping and platform connection. Operating hours, busy mode and courier status are managed from the operator's phone.
Single location
View pageHow long does setup take for a single site?
Go-live takes 14 days on average. The setup wizard walks from business details through the menu to the hardware in order, and because your menu can import from your existing POS or a spreadsheet, the longest step — entering products — is not done by hand.
I have no IT team. Do I need to run a server?
No. Dasvio runs only in the cloud: there is no server to install and no maintenance to do, and updates arrive on their own. If something sticks, support is open 7/24 and answers in about two hours.
Do single sites get the same features as chains?
Yes — there is no restricted edition. You run the same platform that carries 1,000+ branch capacity, including AI menu translation, real-time reporting and platform integrations. The difference is not the feature set but the pricing, which is per location.
If I open a second site, do I set everything up again?
No. When you open a second location your menu, prices and rule set clone across as they are; the multi-branch management tooling is already in your account and only needs switching on.
Chains & franchises
View pageCan I run the menu centrally and still allow branch exceptions?
Yes, and it does not mean maintaining two menus. Head office publishes the master; a branch overrides only the cell it diverges on, and that cell stays flagged in a different colour from the master. Whether a price came from head office or the branch is therefore always visible.
Can prices differ by region?
Branches bind to groups and groups bind to price tiers — a premium airport tier, a standard city tier, a discounted suburban tier. Because the difference is a rule rather than a maintained spreadsheet, a newly opened branch gets the right price on its own.
Can a franchisee see only their own branches?
Yes. Permissions are bound to role and scope: a franchisee sees only their own branches' data while head office sees the whole portfolio. Because the same data opens at different scopes, there is no need to produce two separate reports.
Is a new branch set up from scratch?
No. A new branch is born as a copy of an existing one: menu, price tier, permission sets and device setup all clone. Local tax rules and platform connections are bound to the branch, so the region-specific part arrives ready too.
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